In her own words ... a case manager shares her passion for helping others - even amidst daily challenges. Listen now.
High turnover among case managers causes instability within the system and has a negative effect on outcomes. Case managers are more effective when they establish trusting relationships with their clients, regularly interact with children and families in their care, and remain on a case until it is closed. Increased effectiveness = better outcomes for kids. Download and share our one-pager that illustrates the impact of investing in case management. Then, download and share our issue brief.
Case manager turnover: 33 - 39 percent
Average case manager tenure: 18 months - 2.2 years
Average case duration: 10 - 22.5 months (depending on case goal of reunification or adoption)
Caseload sizes: 15 - 22
Why it matters:
Increased case manager turnover decreases a child's chances of finding permanency, either through reunification or adoption
When a child has more than one case manager, that child is more likely to:
- Is more likely to remain in foster care
- Is less likely to find a stable, permanent home
- Is more likely to exit the foster care system without a family
Research reveals that a child with one case manager has a 75 percent chance of finding permanency, whereas a child with two case managers has only a 17.5 percent chance. A child with four case mangers has a 2.2 percent chance, and a child with five or more has virtually a 0 percent chance.
The Business Case for Case Management provides more details of the importance of retention for improved outcomes.
Children's Home Society of Florida requests a continued investment to reduce case manager turnover and reduce case load sizes. We request an additional $14 million in recurring funds earmarked for case management services.